Case Study: Warren Services improves remote call handling with Netmatters' bespoke telecoms solution

Warren Services improves telecoms with Netmatters and 25-machine operations

Warren Services, a manufacturer of high-quality components and sub-assemblies, required a telecoms service to allow for remote call handling and to improve communication. Their previous system was too rigid, so they engaged Netmatters for a bespoke solution to make their communications more agile.

Netmatters provided Warren Services with a bespoke 3CX solution featuring new hardware, advanced call routing, and CRM integration. This gave the company the ability to easily scale their phone users and improve operational efficiency. The results included easier business communication and high-profile internal wins, with the customer expressing confidence in Netmatters' ongoing support.

Warren Services