Case Study: SEN Trust Southend achieves seamless school-wide communication with Netmatters’ 3CX System & CRM Integration

SEN Trust Southend modernises communication with Netmatters using 4 3CX systems

Netmatters helped SEN Trust Southend, a multi-academy trust of specialist schools, overcome communication challenges posed by their outdated phone systems. The systems lacked integration capabilities with Microsoft 365 and their CRM, creating inefficiencies, and the cost of a full hardware upgrade was a significant concern.

The solution from Netmatters involved deploying four bridged 3CX phone systems, one for each school. This integrated the systems with Microsoft 365 and allowed for future CRM integration, while reusing existing handsets to reduce costs. The project was completed during school holidays with zero downtime. As a result, the Trust achieved a modern, connected communication system with seamless internal calling across all sites and significantly reduced expenses.

SEN Trust Southend