Case Study: Natures Menu boosts e-commerce efficiency with Netmatters bespoke software

Natures Menu processes 57,000 orders worth over £5m with Netmatters

Natures Menu, a supplier of raw pet food to superstores across the UK, faced challenges in processing orders manually from emails, which was time-consuming, and in high printing costs for paper invoices. They partnered with the vendor Netmatters to develop a bespoke software solution that would improve customer relations and save resources.

Netmatters created a system that integrated with Natures Menu's existing Microsoft Dynamics NAV software to automatically process orders received via PDF, CSV, and XML. The solution included automated customer notifications via email and text and a GPS-based 'Track and Trace' feature. This resulted in 57,000 orders worth over £5m being processed electronically, saving 625 days of manpower and allowing staff to be reallocated to new roles.

Natures Menu