Case Study: Black Swan Care Group streamlines care home management with Netmatters bespoke software

Black Swan Care Group streamlines admin for 700+ staff with Netmatters

Black Swan Care Group, a care provider operating 21 residential homes, faced significant administrative challenges due to its rapid growth. With multiple processes, separate teams, and over 700 staff, managing workflows and delivering consistent, high-quality care was becoming increasingly difficult. Netmatters was engaged to devise a bespoke software-based solution to address these immediate needs.

Netmatters implemented a custom system that included a staff portal and task management system to automate workflows and centralize communication. They also migrated the client's accounting integration from Xero to Sage 200. The solution significantly reduced administration costs and workload by automating previously manual tasks. Netmatters' scalable software provided clear audit trails for compliance and created a more cohesive team, allowing Black Swan to continue delivering top-quality care to its residents.

Black Swan Care Group