Case Study: Ocyan achieves 50% faster contract processing and NPS 96 with netLex

How Ocyan achieved an NPS of 96 in the new contractual flow with netLex

Ocyan, a solutions company for the oil and gas sector, faced significant challenges in managing its high volume of supplier contracts. Their sourcing and legal teams struggled with a slow, email-dependent process that lacked visibility, traceability, and control over critical clauses, leading to an average contract processing time of 30 days and increased legal risks. They partnered with netLex to find a solution.

Using the netLex platform, Ocyan automated and centralized two key contract flows: standardized service contracts and amendments. The solution provided a single location for drafting, negotiation, and approval, which eliminated reliance on email. This implementation by netLex delivered a 50% reduction in contract processing time, cutting it from 30 to 15 days, and achieved an NPS of 96. The results also included 100% process visibility, improved compliance, and new capabilities for tracking team performance.

Ocyan

Patrícia Lopes

Sourcing Specialist