Case Study: Western & Southern Financial Group achieves regulatory compliance and 80% faster user provisioning with NetIQ Access Governance Suite & Identity Manager

Western & Southern Financial Group - Customer Case Study

Western & Southern Financial Group, a Fortune 500 life insurer with more than $40 billion in assets under management, needed to meet increasing regulatory requirements (NAIC MAR, HIPAA, Gramm‑Leach‑Bliley) and strengthen security without adding IT headcount. The company sought to automate reporting, monitoring and auditing to support rapid growth and maintain its strong reputation.

Western & Southern implemented Access Governance Suite and Identity Manager, working with Deloitte to establish roles‑based access, synchronize identities across eDirectory, Active Directory, Exchange and HR systems, and automate provisioning. The solution cut user provisioning time by 80%, reduced password‑related helpdesk calls by 45%, improved visibility into access rights and enabled compliance with key regulations without hiring additional staff.

Western & Southern Financial Group

Mark W. Pfefferman

Assistant Vice President & Director