Case Study: U.S. Healthcare Provider achieves streamlined, secure identity management and HIPAA compliance with NetIQ Identity Manager and Access Governance Suite

U.S. Healthcare Provider - Customer Case Study

This U.S. healthcare provider operates in 20 states, serves more than 2 million patients annually, employs about 85,000 people, and generates over $13 billion in operating revenue. Rapid growth made the IT environment increasingly complex: manual, error-prone user provisioning across multiple systems slowed access to applications and strained administrators, while the organization sought stronger security and easier HIPAA compliance.

The provider upgraded to Identity Manager 4 Advanced Edition and Access Governance Suite, integrated with its HRM system and supported by consulting services to automate role-based provisioning, introduce single sign‑on, and enable self-service request workflows. The new solution replaced manual processes with accurate, auditable automation, reducing IT workload, speeding user access, tightening application security, and improving visibility for regulatory compliance.