Case Study: U.S. Financial Services Firm achieves reduced application downtime and improved service availability with NetIQ AppManager

U.S. Financial Services Firm - Customer Case Study

A U.S. financial services firm with more than $2.5 billion in assets relied on roughly 200 business-critical applications managed by a small IT team. Their previous monitoring tool failed to deliver reliable, application-level alerts, so problems were often learned about by business users and sometimes caused prolonged outages; the company needed a precise, efficient solution that minimized false positives and prioritized real issues.

The firm extended its use of NetIQ AppManager to monitor operating systems, web response times, SQL Server health and application logs, with automated alerts and escalation workflows. As a result, IT now detects and resolves errors before users notice, significantly reducing downtime, improving internal and customer-facing service availability, raising the IT team’s standing as proactive, and saving substantial time and effort on application management.