Case Study: U.S. Financial Services Corporation achieves instant IT visibility and faster service delivery with NetIQ

U.S. Financial Services Corporation - Customer Case Study

A leading U.S. financial services corporation serving over six million customers across retail banking, asset management and transaction processing faced a growing problem: rapid expansion was degrading the performance of its application monitoring environment. The company—relying on continuous, round‑the‑clock access to business‑critical applications—found slow response times and an overloaded AppManager web console prevented IT from effectively checking job status, events and application availability, risking service delivery and customer impact.

To address this, the company deployed AppManager Operations Portal for a single, intuitive web view of system and application performance and integrated AppManager events into its event/CMDB using Aegis workflows. The combined solution automates event flow and notifications, frees IT staff for higher‑value work, and delivers immediate visibility for faster troubleshooting, proactive trend tracking and sustained application performance and availability as the business grows—helping ensure faster, more responsive service to internal and external customers.