Case Study: U.S.-based Medical Group improves identity management efficiency with NetIQ Identity Manager

US Based Medical Group - Customer Case Study

US Based Medical Group, a U.S.-based healthcare provider with more than 9,000 employees, was struggling with unreliable identity management processes that created duplicate records, failed password resets, and more than 70 hours of remedial work per month for its security team. As headcount was expected to grow 12% annually, the organization needed a more sustainable approach, and it evaluated options from vendors including NetIQ before choosing NetIQ Identity Manager.

NetIQ implemented a phased deployment of Identity Manager Advanced Edition, integrating it with core applications and systems such as NextGen ERP and the group practice management application. The solution eliminated dependence on screen-scraping, improved data integrity through de-duplication, and automated user administration, helping free the security team for higher-value work; the company expected a full return on investment from the time savings and productivity gains.