Case Study: UMB Financial Corporation achieves single sign-on for 150,000 customers and 25% reduced IT administration with NetIQ

UMB Financial Corporation - Customer Case Study

UMB Financial Corporation, a major U.S. bank, faced a complex identity-management challenge: customers and staff had to manage multiple IDs and passwords across dozens of systems, creating security, accuracy and regulatory-compliance risks. The bank needed a simpler, more secure way to give customers convenient access to its many products and services.

UMB implemented NetIQ Identity Manager and Access Manager to synchronize user data, provide single sign-on and create federated identities (with SAP as the authoritative source for employees). The solution streamlined identity information for ~150,000 users, cut the number of passwords by 75%, reduced password-related helpdesk requests by 30%, and lowered IT administration time by 25%, while speeding audits and improving regulatory compliance.

UMB Financial Corporation

Kanon Cozad

Senior Vice President and Director of Application Development