Case Study: Synovus Financial achieves tighter security and 80% IT cost reduction with NetIQ Identity Manager and SecureLogin

Synovus - Customer Case Study

Synovus Financial, a $33+ billion regional banking holding company operating 30 banks and hundreds of branches and ATMs across the southern U.S., faced rising support costs and regulatory pressure due to weak access controls. Password-related issues and locked accounts accounted for 70–80% of helpdesk calls, and user provisioning could take days, leaving the bank unable to promptly modify or revoke access as required by auditors.

Synovus deployed NetIQ Identity Manager to automate provisioning/deprovisioning and NetIQ SecureLogin for enterprise single sign-on, integrating HR, core banking, directories and legacy systems to manage 6,700+ identities. The solutions enabled near-real-time role and attribute-based access updates, eliminated excess accounts, cut IT user-management costs by 80%, reduced password-related helpdesk calls by 40%, and sped deployment of web applications while strengthening regulatory compliance.

Synovus

Steven Jones

Director of Operational Risk