Case Study: Professional Services Company achieves faster onboarding and stronger compliance with NetIQ Identity Manager and Sentinel

Professional Services Company - Customer Case Study

Professional Services Company, a global business services firm operating in more than 70 countries, needed to replace slow, inconsistent user onboarding and account deactivation processes managed by local IT teams. Manual administration created security and compliance risks, and the company wanted a centralized, automated identity management approach from NetIQ, using Identity Manager and Sentinel.

NetIQ implemented Identity Manager to standardize and automate user provisioning, integrate with HR systems and Active Directory, and add self-service password and approval workflows, while Sentinel improved security and compliance monitoring. The result was a drop in new-user setup time from up to five days to just two minutes, faster audits through dashboards, stronger access control, and an expected full ROI within 30 months.