Case Study: Prime Care Technologies achieves automated, reliable service delivery and improved administrative efficiency with NetIQ

Prime Care Technologies - Customer Case Study

Prime Care Technologies is a cloud-based managed IT services provider serving healthcare organizations and Fortune 1000 customers, managing thousands of servers across more than 2,900 locations and large volumes of sensitive data. Faced with the need to standardize and control Microsoft Windows and Active Directory administration, ensure 24/7 availability, strengthen security and compliance (HIPAA, PCI DSS), and reduce administrative overhead, the company sought an integrated, automated solution for delegated administration, auditing and rapid incident response.

Prime Care implemented an integrated NetIQ (Micro Focus) solution — Directory and Resource Administrator, Change Guardian and Security Manager, and Secure Configuration Manager — to automate user provisioning and privilege management, detect unauthorized changes, and enforce policy. The result was increased reliability and accuracy, stronger security and forensic reporting, reduced workload and operating costs, and improved efficiency and value for their customers.

Prime Care Technologies

Ron Piper

Technology Services