Case Study: Office of the Public Service Commission (OPSC) achieves monthly audit compliance and 50% security risk reduction with NetIQ Identity Governance

Office of the Public Service Commission - Customer Case Study

The Office of the Public Service Commission (OPSC) in South Africa, responsible for monitoring and evaluating public service performance, struggled with a cumbersome, spreadsheet-based access review process that took 6–8 weeks and was done only twice a year. Manual collection of entitlement data from internally and externally hosted applications meant low business participation, delayed certifications, and audit findings that reviews weren’t frequent or accurate enough.

Afrocentric IP and Micro Focus implemented NetIQ Identity Governance to automate entitlement collection, scheduling and reviewer reminders across the enterprise, including external systems and privileged accounts. The result: monthly, paperless access reviews with minimal administrator effort, increased business participation, elimination of orphaned and dormant accounts (≈50% security improvement), better audit compliance and ongoing cost savings.

Office of the Public Service Commission

Mpho Basitere

Head of IT