Case Study: NRG Energy achieves rapid IT scaling, hundreds of hours saved, and improved compliance with NetIQ

NRG Energy - Customer Case Study

NRG Energy, a Princeton-based Fortune 500 power company, rapidly entered the retail energy market after acquiring two Texas firms, adding nearly 2 million customers and three call centers almost overnight. That explosive growth strained a flat IT staff, creating urgent needs to provision and secure thousands of new user accounts and meet regulatory requirements without increasing headcount.

NRG implemented NetIQ Directory and Resource Administrator with NetIQ Aegis and Professional Services to automate Active Directory updates from HR, a self-service request portal, query-based group management, automated cleanup, and attestation. The automation saved hundreds of manual hours (about a week of help-desk work per quarter), reduced errors, improved Sarbanes-Oxley and NERC CIP compliance, and freed IT to focus on higher-value tasks—boosting operational efficiency and customer satisfaction.

NRG Energy

Louis Klubenspies

Project Engineer Lead