Case Study: Nexus achieves real-time, end-to-end customer service visibility with NetIQ Operations Center

Nexus - Customer Case Study

Nexus, a U.S. managed service provider delivering voice, video, data and converged networking solutions, faced customer and Cisco certification demands for transparent, real-time service views of network performance. Its manual, homegrown monitoring was hard to maintain and couldn’t deliver the level of visibility customers required, and Nexus needed a fast solution to secure a multimillion-dollar deal and stay competitive.

By deploying NetIQ Operations Center integrated with AppManager—implemented in 30 days with NetIQ Professional Services—Nexus gained role-based, real-time dashboards and early-warning signals that aggregate and secure customer data. The solution reduced manual work, sped customer deployments, cut training costs, enabled proactive issue resolution before major outages, expanded service capabilities, and immediately differentiated Nexus in the market.

Nexus

Shane Roberts

Director of Managed Services