Case Study: New York City Transit achieves automated identity management and single sign-on for 85,000 users with NetIQ

New York City Transit - Customer Case Study

New York City Transit, the largest agency of the MTA serving 14.6 million people with the world’s biggest subway and bus fleets, faced a sprawling identity and access challenge across 500 locations and a mixed IT environment. With 49,000 employees plus 36,000 retirees and spouses needing secure application and building access, manual provisioning took weeks, revocations were slow and risky, and password-related helpdesk demand was high.

Micro Focus NetIQ implemented Identity Manager and Access Manager to automate provisioning, synchronize identities across Active Directory, RACF and other systems, enable role-based access and provide single sign-on and password self-service (including SecureLogin and VPN access for retirees). The deployment centralized 85,000 identities, cut provisioning time by 69 and enabled new accounts up to 90% faster, reduced helpdesk calls and benefits administration costs, improved security, and freed IT staff for higher-value work.

New York City Transit