Case Study: Mining Corporation in Latin America achieves major IAM productivity and security gains with NetIQ

NetIQ® solutions support substantial cost savings and productivity improvements in a globalized environment

Mining Corporation in Latin America, one of the world’s largest mining companies with operations in 30 countries, needed a secure, scalable identity and access management environment to support a globalized workforce and tighter compliance needs. The company also wanted full integration with business-critical SAP systems, plus better automation for user provisioning, password management, and auditing. NetIQ provided the Identity Manager, Access Manager, Sentinel, and Self Service Password Reset solutions.

NetIQ implemented a global IAM platform integrated with SAP GRC, Active Directories, and segregation-of-duties controls to improve security and governance. The results were significant: password-related service desk tickets dropped from 17,000 to 2,000 per month, new user provisioning time fell from one week to one day, and the company gained richer auditing and reporting for compliance. NetIQ’s solution created a stable, secure, and flexible foundation for future growth.