Case Study: NICE achieves real-time identity synchronization and streamlined provisioning with NetIQ Identity Manager

NetIQ delivers single identity management infrastructure to deliver cloud connectivity and real time data synchronization

NICE, a global enterprise with 25,000 customers and operations in 150 countries, faced a complex, multi‑domain IT environment where thousands of user accounts were provisioned and deprovisioned manually. This email‑based process was time-consuming, error‑prone and created security and compliance risks as user access often went out of sync across systems and cloud services.

EDP and NetIQ implemented NetIQ Identity Manager in three months, using the HR/ERP system as the single source of truth and an event‑driven approach to synchronize Active Directory, Exchange and cloud applications in near real time. Role- and rule‑based provisioning plus automated password synchronization delivered single sign‑on, reduced administrative overhead and addressed compliance requirements; helpdesk workload fell about 15%, security improved, and NICE gained a scalable, auditable identity management process.

NICE