Case Study: Mutual & Federal achieves POPI compliance and centralized access control with NetIQ Access Governance Suite

Mutual & Federal - Customer Case Study

Mutual & Federal, South Africa’s oldest short‑term insurer with nearly 3,000 employees across South Africa, Namibia and Botswana, needed better control and visibility over system access to meet the requirements of the Protection of Personal Information (POPI) Act. Its existing spreadsheet‑based, manual access governance was time‑consuming, resource‑intensive and left the company exposed to compliance risk and potential penalties.

Working with Ubusha Technologies, Mutual & Federal deployed the NetIQ Access Governance Suite to centralize identity data, roles, policies and risk modeling into a single, business‑friendly interface. The solution automated and simplified certification and access reviews, delivered a single view of user access across critical applications, cut compliance campaign time from weeks to minutes, improved accuracy and freed staff for higher‑value work—putting the insurer in a strong position for POPI compliance and planned wider rollout.

Mutual & Federal

Michael Steyn

Manager of IT Security