Case Study: Leading Global Manufacturing Company achieves automated user provisioning and faster application access with NetIQ

Leading Manufacturer Automates User Provisioning and Speeds Application Access

A leading global packaging manufacturer with billions in annual revenue and thousands of employees across North America, Latin America, Asia, Europe and the Middle East needed fast, secure 24/7 access to business‑critical systems, including email, databases and a central SAP instance. Manual user provisioning across multiple SAP environments caused delays, errors and unnecessary account creation, threatening employee productivity and production schedules.

The company deployed NetIQ Identity Manager and NetIQ Access Manager with implementation support from Wipro to automate role‑based provisioning and enable secure single sign‑on. The solution synchronizes user data, speeds access approvals, reduces manual IT work, and—as more applications are integrated—delivers faster, more consistent and more secure access for employees worldwide.