Case Study: Large European Insurance Company achieves 98% faster user provisioning and centralized identity management with NetIQ Identity Manager

Large European Insurance Company - Customer Case Study

A large European insurer with offices in six countries, more than 5,000 employees and over USD 8 billion in annual premium income faced rising administration costs and tightening compliance requirements while seeking to modernize customer-facing online services and tighten control over access to sensitive data—goals it wanted to achieve without increasing staff administration overhead.

Working with NetIQ Consulting, the company deployed NetIQ Identity Manager on SUSE Linux Enterprise Server, connecting 30 internal applications via standard and custom connectors (LDAP, Active Directory, Lotus Notes, SAP, SOAP, RACF) and integrating with SAP HCM plus a workflow engine. The centralized solution automated onboarding and permission provisioning—reducing setup time from about four hours to three minutes (a 98% saving), shrinking the repetitive-administration team and improving compliance through consolidated permission reporting—while enabling a new customer portal to provide secure access for 50,000 clients.