Case Study: Kindred Healthcare achieves 10x reduction in domain administrators and automated HIPAA access controls with NetIQ Directory and Resource Administrator

Kindred Healthcare - Customer Case Study

Kindred Healthcare, a top-five long-term care provider operating across 40+ states and hundreds of facilities, faced the challenge of managing 60,000 employees, 8,000 Windows desktops and over 1,200 Windows servers while meeting strict internal audit standards and HIPAA requirements—particularly enforcing separation of duties and controlling access for thousands of users.

Kindred integrated an in‑house provisioning system with NetIQ Directory and Resource Administrator to centralize provisioning, enforce role‑based access, automate approval tracking and provide a centralized audit trail. Implemented in under a month, the solution cut domain administrators by a factor of 10, delivered granular automated privilege control, eliminated manual processes and improved compliance and accountability.

Kindred Healthcare

Kelley Ealy

Security Analyst