Case Study: Intesa Sanpaolo achieves clearer IT-to-business service mapping and faster incident resolution with NetIQ Operations Center

Intesa Sanpaolo - Customer Case Study

Intesa Sanpaolo, one of Italy’s largest banking groups, needed a clearer, more consistent view of how its complex, interdependent IT systems affected critical customer services. The bank struggled to quickly pinpoint causes of service interruptions and assess the real business impact of system faults, which slowed recovery and risked customer access to online and remote banking services.

Working with Hogwart, Intesa Sanpaolo deployed NetIQ Operations Center to map IT infrastructure to business services, aggregate monitoring data, and deliver tailored dashboards with prioritized real‑time alerts. The solution improved visibility and collaboration between IT and the business, reduced false alarms, sped up incident prioritization and resolution, and helped safeguard delivery of critical financial services.

Intesa Sanpaolo

Paolo Bonandin

Service Monitoring Manager