Case Study: Helvetia achieves 98% faster user provisioning with NetIQ Identity Manager

Helvetia - Customer Case Study

Helvetia, a European insurance group, faced rising administration costs and increasingly strict compliance requirements that threatened its competitiveness. The company wanted to modernise customer management and online services, tighten access to sensitive data, and reduce manual staff administration to support future growth and cross‑selling.

Helvetia implemented NetIQ Identity Manager as a centralised user‑management platform, connecting 30 applications and provisioning identities for staff and a new customer portal serving 50,000 clients. Automation and standardised provisioning cut onboarding from about four hours to three minutes (a 98% time saving), replaced many decentralised systems, improved compliance reporting, and let a smaller, more skilled team manage identities more efficiently.

Helvetia

Alexander Kessinger

Head of Corporate Middleware, IAM & Security