Case Study: Global Cloud Services Provider achieves centralized identity and access management and rapid automated user provisioning with NetIQ solutions

Global Cloud Services Provider - Customer Case Study

A global cloud services provider operating multiple data centers faced scaling challenges as headcount grew from about 1,000 to more than 5,000. Managing identities and access across HR systems, NetIQ eDirectory, Active Directory and an increasing number of SaaS applications had become time-consuming, error-prone and risky, so the company needed centralized visibility, lifecycle automation and stronger access controls without expanding IT headcount.

The company deployed NetIQ Identity Manager, Access Manager and the Access Governance Suite to consolidate identity data, automate synchronization and provisioning, enable single sign-on, and introduce role-based provisioning with analytics. The change cut account setup from hours to minutes, reduced administrative effort and risk, improved access control and compliance, and provided a scalable platform to support continued growth and SaaS adoption.