Case Study: Getronics (leading ICT services provider) achieves proactive 24/7 monitoring and faster incident resolution with NetIQ AppManager

Getronics - Customer Case Study

Getronics, a leading global ICT services provider and the largest in the Benelux region, struggled with time-consuming, manual remote monitoring that prevented proactive incident response and threatened the availability of business‑critical systems. The company sought a solution that would keep it consistently one step ahead of incidents across diverse client security environments.

Getronics deployed NetIQ AppManager for websites, systems, applications and server performance—chosen for platform independence, UNIX integration, firewall‑friendly communication and no extra hardware requirements. In a five‑month rollout covering 20 clients across five European countries and about 800 servers, AppManager enabled 24/7 proactive monitoring, faster detection and resolution of issues, improved availability, user‑friendly out‑of‑the‑box scripts and a lower total cost of ownership.

Getronics

Henk Heylen

Datacenter, Connectivity and Security Unit Manager