Case Study: Fraport AG achieves scalable, secure identity management and reduced helpdesk costs with NetIQ Identity Manager

Fraport AG - Customer Case Study

Fraport AG, operator of Frankfurt Airport and several international airports, faced a rapid growth and complexity challenge as it expanded terminals and worked with numerous external partners and contractors. The company needed a flexible, scalable identity and security management hub to ensure fast provisioning and deprovisioning across many systems, maintain compliance with regulations, and improve operational efficiency.

Fraport implemented NetIQ Identity Manager as a single point of control for about 10,000 users, enabling role-based provisioning, automated synchronization across systems, and auditable approval workflows. The solution improved identity data accuracy, sped up onboarding and self-service password resets, reduced third-party helpdesk costs, and scaled to support large numbers of temporary contractors and future expansion.

Fraport AG

Norbert Richter

Senior Manager