Case Study: Large European Insurance Company achieves 98% faster user provisioning and unified identity management with NetIQ Identity Manager

European Insurer Unifies and Automates User Management with NetIQ

A large European insurer with offices in six countries, more than 5,000 employees and over USD 8 billion in annual premiums needed tighter control of access to sensitive customer data, stronger compliance and modernized online services — all without increasing administration costs. Regulatory pressure and the desire to better leverage customer interactions for growth made streamlining identity and access management a priority.

The company implemented NetIQ Identity Manager (on SUSE Linux) and NetIQ Consulting connected to 30 applications using LDAP, Active Directory, SAP, Lotus Notes, SOAP and RACF connectors, and integrated identity management with SAP HCM and a workflow engine. This centralized, automated provisioning reduced new-user setup from about four hours to roughly three minutes (a 98% time saving), cut a repetitive eight-person team to five skilled staff, standardized access for 50,000 customer portal users, and improved compliance through comprehensive permission reporting and monitoring.