Case Study: Enloe Medical Center achieves 85% fewer passwords and 60% faster logins with NetIQ SecureLogin

Enloe Medical Center - Customer Case Study

Enloe Medical Center is a 391‑bed hospital in Northern California serving over 400,000 residents with 2,400 employees across a full continuum of care. Clinicians were required to remember an average of six passwords to access patient care applications, causing user frustration, high volumes of password‑related helpdesk calls, and security risks from unattended sessions that threatened HIPAA compliance.

Enloe implemented SecureLogin (with partner KIS) for single sign‑on across its Citrix portal and Active Directory‑based applications, plus CareFX for in‑context patient views. The rollout reduced the number of passwords by 85% and cut login times by 60%, enabled three‑minute session timeouts to strengthen HIPAA compliance, lowered helpdesk load, and improved clinician satisfaction and productivity.

Enloe Medical Center

Jim Hauenstein

CIO