Case Study: Surrey Community Health (CSH Surrey) achieves fast automated user provisioning and single sign‑on with NetIQ Identity Manager and SecureLogin

CSH Surrey - Customer Case Study

Surrey Community Health (SCH), an NHS provider serving over one million people across eight community hospitals and a range of community services, faced slow, error-prone paper-based user management. Manual provisioning created orphaned accounts, frustrated users juggling multiple passwords, and a heavy helpdesk burden—issues that became urgent ahead of a network merger adding 800 users.

Working with Salford Software, SCH deployed Micro Focus Identity Manager and SecureLogin to introduce automated, web-based provisioning, single sign-on and a planned password self-service portal. The implementation cut provisioning time to as little as ten minutes, synchronized user changes across systems, eliminated manual account deletions, reduced helpdesk calls, and enabled two administrators to efficiently manage 2,500+ users while lowering long-term costs.

CSH Surrey

David Snelling

Director of Information Management and Technology