Case Study: Coopservice Group automates user provisioning and tightens security with NetIQ

Coopservice Group - Customer Case Study

Coopservice Group, an Italian services firm with over 12,000 employees, struggled to keep up with user provisioning and deprovisioning because of high staff turnover and a need to integrate processes with clients to track who accessed data and applications. Manual account setup and slow deprovisioning created security risks and diverted IT staff from strategic work.

Coopservice implemented NetIQ Identity Manager and Access Manager with partner NetStudio to synchronize user information across applications (covering about 80% of its software), automate provisioning/deprovisioning, and provide web SSO for client portals. The result: reduced IT administration, faster and more accurate user management, stronger access control, and secure client portal access—saving time and lowering security and operational risk.

Coopservice Group

Gianfranco Scocco

IT Manager