Case Study: Commission for Conciliation, Mediation and Arbitration (CCMA) achieves sub‑hour disaster recovery and reduced admin effort with NetIQ PlateSpin Forge

Commission for Conciliation, Mediation and Arbitration (CCMA) - Customer Case Study

The Commission for Conciliation, Mediation and Arbitration (CCMA) of South Africa—headquartered in Johannesburg with 18 offices—manages 2,500–3,000 new case requests daily and relies on always-available IT systems. To avoid prolonged outages and the need to revert to paper-based processes, the commission sought a fast, low-complexity disaster recovery solution to protect its critical applications.

CCMA deployed PlateSpin Forge to replicate and virtualize about 20 server workloads at a secondary data center, getting the DR environment up and running within a day. The solution enables failover in less than an hour, seamless failback, reduced administrative effort, and regular DR testing—minimizing disruption and preserving user continuity during outages.

Commission for Conciliation, Mediation and Arbitration (CCMA)

Refilwe Molete

Information and Communication, Technology Systems Engineer