Case Study: China Petroleum Pipeline Bureau achieves 50% reduction in identity and access administrative workload with NetIQ

China Petroleum Pipeline Bureau - Customer Case Study

China Petroleum Pipeline Bureau (CPP), a CNPC subsidiary with 42 subsidiaries and 20,000 employees working worldwide, faced a slow, error-prone identity and access management process. Manual user provisioning, paper approval forms and multiple passwords forced staff to contact IT for resets and access changes, creating inefficiency and risk as the business scaled.

CPP implemented NetIQ Identity Manager and Access Manager with Focus Soft, building a centralized directory, automated provisioning, single sign-on and self-service password reset. The changes cut IAM administrative workload by 50%, reduced access-management labor costs by 20%, sped new-user setup by 70%, and improved access control and employee productivity to better support growth.

China Petroleum Pipeline Bureau

Lei Chu

Project Manager