Case Study: California Highway Patrol achieves 75% fewer passwords and streamlined IT support with NetIQ

California Highway Patrol - Customer Case Study

The California Highway Patrol (CHP), a 10,000‑employee statewide law enforcement agency, faced the challenge of supporting mission‑critical services across 150+ dispersed sites (including 20 emergency dispatch centers) with a very small IT staff. With just a few dozen IT professionals responsible for roughly 7,500 desktops and 3,000 laptops, CHP needed to automate desktop and user management to improve responsiveness, reliability, and cost efficiency.

CHP deployed ZENworks Configuration Management for centralized device management, remote troubleshooting, and fast application distribution, migrated NetWare servers to Open Enterprise Server on Linux with Xen virtualization to consolidate about one‑third of servers and avoid large virtualization costs, and implemented Identity Manager to integrate LDAP, automate provisioning and cut the number of passwords users must remember by 75%. The combined solutions simplified administration, strengthened security, saved operating costs, and delivered major time savings for IT while keeping critical dispatch and network services highly available.

California Highway Patrol

Bruce McLeod

System Architect of Network Services