Case Study: BT achieves proactive VoIP performance and faster issue resolution with NetIQ AppManager

BT Global - Customer Case Study

BT, a global leader in communications operating in more than 170 countries, faced the challenge of maintaining performance and security across a massive, multivendor IP telephony estate. With thousands of internal VoIP users and complex Cisco and Avaya environments, BT needed proactive monitoring to spot intermittent voice-quality problems, ensure uptime, and reduce the operational burden of continuous IPT management.

NetIQ AppManager for VoIP—deployed by BT since 2002—provides real-time monitoring of system health, call quality, registrations, voicemail and gateways, integrates into BT’s manager-of-managers, and automates key tasks. The solution now monitors 40,000+ IP phones, delivers comprehensive reporting and capacity trending, supports custom alerts (including emergency-call monitoring), and has driven faster issue resolution, measurable time and cost savings, minimal end-user impact, and strong ROI; BT has also become an authorized reseller and trainer for the AppManager for Avaya solution.

BT

Noel Morgan

Application Support Specialist