Case Study: Affiniti achieves 24/7 VoIP availability and improved call quality with NetIQ AppManager

Affiniti - Customer Case Study

Affiniti, a 1,000‑employee UK communications integrator serving retail, financial services, public-sector clients and police forces, needed to guarantee 24/7, high-quality VoIP service for customers with strict SLAs. The company evaluated service‑management platforms to monitor Cisco and Avaya environments, detect voice issues like jitter and delay, and provide customizable reporting for its NOC, which manages 15,000 devices and 150,000 IP phones generating about 60,000 events a day.

Affiniti chose Micro Focus NetIQ AppManager, which delivered proactive monitoring, call-detail and usage reporting, and rapid support for new vendor products—enabling the NOC to anticipate capacity issues, identify failed or missed calls, and reclaim unused resources. Deployed across its NOC and internal systems, AppManager has scaled with demand, helped resolve Cisco CallManager and Unity issues, and ensured consistent 24/7 service with an improved end‑user experience.

Affiniti

Tony Reeve

Services Portfolio Manager