Case Study: Northumbrian Water Group achieves faster, easier customer and employee insights with Netigate

Northumbrian Water Group - Customer Case Study

Northumbrian Water Group, a water and waste utility company, faced challenges with its previous surveying methods, which were costly, slow to implement, and made communication with third-party vendors difficult. This hindered their ability to efficiently gather the vital insights needed from both customers and employees. To address this, they turned to the Netigate platform.

By implementing Netigate's user-friendly survey solution, the company empowered its teams to conduct over 50 projects annually for customer satisfaction, employee feedback, market research, and product development without extensive training. Netigate enabled Northumbrian Water to become more data-driven, allowing them to efficiently test new concepts and base their service strategy on valuable direct feedback from internal and external customers.

Northumbrian Water Group

Clare Moore

Corporate Communications Research Manager