Case Study: Lufthansa City Center achieves faster, more efficient customer feedback analysis with Netigate

Lufthansa City Center - Customer Case Study

Lufthansa City Center, a major global franchise chain of independent travel agencies, faced the challenge of creating a worldwide customer questionnaire for quality assurance. Their previous process for filtering and analyzing the large amount of data was time-consuming. They needed a solution that could provide personalized, actionable feedback for individual agencies while conserving internal resources. They turned to Netigate's customer experience solution to address these needs.

Netigate provided a global survey solution that was easy to translate and distribute. The platform's intuitive design and complex survey logics enabled efficient implementation and quick internal feedback. According to a company representative, the analysis of data is now done at the push of a button with Netigate, saving a significant amount of time and money. This led to a 70% increase in answers, allowing the company and its individual agencies to realize improvements quickly.

Lufthansa City Center

Carla Blanc

Responsible for Quality Assurance