Case Study: Gothaer increases survey satisfaction and strengthens internal recognition with Netigate

Gothaer - Customer Case Study

Gothaer, one of the largest German insurance companies, sought to strengthen its internal market research and improve company-wide engagement through effective feedback collection. They partnered with the vendor Netigate to utilize its survey solutions for both employee and customer experience programs.

Netigate provided a secure and highly customizable survey platform that met all of Gothaer's stringent data privacy and anonymity requirements, gaining approval from corporate security and work councils. The solution enabled Gothaer to conduct regular surveys, such as those measuring freelance agents' satisfaction with technical support. This led to a distinct increase in satisfaction scores and significantly raised the internal market research department's profile as a valued service provider, reducing the reliance on external agencies.

Gothaer