Case Study: Credit Europe Bank improves employee engagement with Netigate

Credit Europe Bank - Customer Case Study

Credit Europe Bank N.V., a bank focused on corporate lending and retail banking, was seeking a structured way to collect anonymous feedback from its 250 employees in the Dutch market, as traditional face-to-face interviews were too time-intensive. They needed a user-friendly survey solution from a vendor like Netigate to centralize this process efficiently.

Using Netigate’s employee experience survey solution, the bank implemented regular satisfaction surveys that featured logic to improve the respondent experience and completion rates. The solution made analyzing and sharing results easy, saving significant time on reporting. Based on the feedback, senior management developed concrete strategic engagement plans, and every manager across the company now has KPIs focused on engagement goals.

Credit Europe Bank

Anne Langeveld-Mulder

Division Director Human Resources