Case Study: Balder achieves structured, time-efficient feedback management with Netigate

Balder - Customer Case Study

Balder, a property developer and manager with over 17,000 homes across several European countries, needed a structured way to measure customer satisfaction and act on tenant feedback to drive improvement. To address this challenge, they implemented the Netigate platform for customer experience management.

Using Netigate, Balder created tailored surveys to capture tenant opinions in real time, enabling them to work uniformly with feedback across the entire company. The solution allowed them to act immediately on critical issues and use the data as a valuable basis for decision-making. Balder reported that the Netigate API provided a structured and time-efficient way to manage feedback, ultimately helping them offer housing with a high level of well-being and security.

Balder

Caroline Gård

Customer Relations Coordinator