Case Study: Tragar Home Services achieves faster, 24/7 customer response with Netic

Tragar Home Services handles 22,000+ calls with Netic

Tragar Home Services, a family-owned oil delivery and HVAC business on Long Island, faced a challenge scaling its personalized service. Their 10-person call center couldn't handle increasing customer demand for fast responses, and their disconnected tech stack (Cargas for oil delivery and Zoho for leads) created operational inefficiencies. They sought an AI partner, Netic, that could understand their complex business without sacrificing their family-first service standard.

Netic implemented its AI as the first point of contact, named Christine, across all customer channels. The solution involved deeply learning Tragar's workflows and, crucially, bridging the data gap between their Cargas and Zoho systems. This allowed Netic to instantly handle calls and book jobs. The results were significant: Netic handled over 22,000 calls and captured over 6,000 leads with no hold times. This efficiency allowed Tragar to retire its third-party answering service and even pause its paid advertising during peak seasons, as the AI captured enough existing demand to keep their board full.

Tragar Home Services