Case Study: Goettl Air Conditioning & Plumbing cuts dropped calls by 90% with Netic

Goettl Air Conditioning & Plumbing cuts dropped calls by 90% with Netic

Goettl Air Conditioning & Plumbing, a major HVAC operator in the Southwest, faced significant challenges with its previous AI provider, including hundreds of daily dropped calls, a lack of operational visibility, and an inability to handle the nuances of its complex business. This was critically damaging during its peak summer season. Seeking a partner that could match its history of innovation, Goettl turned to Netic to implement its AI agent solution.

Netic implemented a custom AI agent named Sarah across Goettl's entire operation in just 36 hours. The solution drastically reduced dropped calls by over 90%, increased third-party lead conversion from 9% to 25%, and delivered a 6x ROI within 60 days, with the annual contract paying for itself in just 10 days. Netic provided the data visibility and operational efficiency that enabled Goettl to optimize its marketing spend and improve customer experience significantly.

Goettl Air Conditioning & Plumbing