Case Study: KEP Consult achieves streamlined customer database management and improved sales forecasting with NetHunt CRM

Organizing customer database for a consulting company

KEP Consult is an Austrian reseller and consulting firm that helps businesses find solutions for sustainable growth across telecom, energy, software and hardware sectors. The team struggled with managing multi-year partnership agreements and quickly surfacing client profiles (job changes, contact details and past communications) using Excel, and needed a CRM that would organize their database, make profiles shareable and integrate with Gmail and Google Calendar. KEP Consult selected NetHunt CRM to address these needs.

NetHunt provided full Gmail/G Suite integration, flexible custom fields, Google Drive linkage for paperwork, and configurable views and pipelines. As a result, client information is available directly in email, Calendar and Hangouts, the team can track sales performance and best-selling products, run forecasts by rep/product/time period, and run effective bulk email campaigns; this has improved sales tracking, enabled cross-/upselling and helped retain clients. NetHunt’s tools are used daily by the KEP Consult team (5 users) since April 2017.

KEP Consult

Oliver Keplinger

Managing Director