Case Study: Bon Vivant boosts repeat sales with NetHunt CRM

How travel agency increased number of repeat sales

Bon Vivant, a London-based luxury travel advisory, needed a better way to manage growing client demand, track bookings, and stay on top of repeat sales. Before adopting NetHunt CRM, the team had no CRM in place and struggled with consistent customer engagement, lead tracking, and proactive communication across multiple channels.

NetHunt CRM gave Bon Vivant a structured bookings pipeline, lead capture from email and other channels, automation for follow-ups and re-engagement, and reporting to spot booking patterns and drop-off points. As a result, Bon Vivant improved operational efficiency, strengthened client and partner management, and increased repeat sales through more proactive communication.

Bon Vivant

Emyr Thomas

Founder