Case Study: Uklon reduces customer churn with NetHunt CRM

How Uklon Prevents Customer Churn with NetHunt CRM

Uklon, a Ukraine-based tech company offering ride-sharing, delivery, and corporate transportation, needed a modern and flexible way to manage its growing B2B operations. The company faced the challenge of migrating a large customer database, launching a new CRM, and giving different business units the tools to work efficiently from day one. Uklon chose NetHunt CRM to centralize customer management, automate key processes, and improve visibility across sales and customer activity.

With NetHunt CRM, Uklon integrated internal systems, automated daily shipment monitoring, and set up alerts when customer activity declined so managers could intervene early and prevent churn. NetHunt CRM also enabled customizable pipelines, clearer deal tracking, and faster sales cycles. As a result, Uklon improved cross-team collaboration, shortened deal cycles, kept data up to date, and reduced customer churn risk through proactive, automated monitoring.

Uklon

Rostyslav Chernikov

Head