Case Study: eDestinos boosts sales and reduces fraud with Nethone's Know Your Users solution

How eDestinos leverages Nethone Know Your Users solution to prevent fraud and increase the revenue of their products in Latin America

eDestinos, the Latin America brand of eSky that covers nearly 1,000 carriers and over 1 million hotels, faced rising chargebacks and repeated local fraud attacks that their rule‑based system could not stop. These issues led to instant denials, extensive manual reviews, and sales losses affecting over half of transactions. To address this, eDestinos turned to Nethone and its Know Your Users solution.

Nethone’s data scientists built proprietary machine‑learning models tuned to local user behavior and payment methods, working closely with eDestinos on insights and KPIs. The Nethone solution halved manual reviews (−47%), raised approval rates by 23%, and cut the chargeback ratio by 6%, resulting in higher approvals, fewer manual interventions, and increased sales.

eDestinos