Case Study: Siemens Thailand achieves automated service delivery and exceptional customer service with NetHelpDesk

Siemens Thailand - Customer Case Study

Siemens Thailand (Siemens ATOS / SIS Thailand), a Bangkok-based IT services provider supporting 2,500 Siemens users and SAP Application Management for over 12,000 users globally, migrated from Salesforce to NetHelpDesk in 2013 to better automate business processes and improve service delivery as their operations grew. The organization needed a responsive, flexible help‑desk solution that could scale with changing requirements and deliver consistent support to internal and external customers.

NetHelpDesk implemented its help‑desk platform, automating many business processes and enabling more consistent, exceptional service delivery while incorporating Siemens Thailand’s requirements into future releases. NetHelpDesk’s responsive support and ongoing product evolution helped Siemens Thailand streamline operations, support its 2,500 local users (and 12,000+ SAP users globally), and led Siemens to recommend NetHelpDesk to other Siemens organizations.

Siemens Thailand

Ingo Dettmar

IT Operations Manager